To initiate a return please email us at firstname.lastname@example.org or call 786-303-8710. Returns must be approved by us before sending items back to us. Items must be sent back to Classy But Sassy within 5 days of the customer has received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Classy But Sassy and product tags attached. Please fill out our exchange form, that will be sent to you. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package.
At Classy But Sassy, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Once an order has been placed it cannot be canceled. When returned packages arrive at our facilities, it usually takes us anywhere from 2-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers the original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if the customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customer's security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.
• Final Sale Items
Non-Returnable, No Exceptions
All items found in the Sale category, accessories, bags, clutches, undergarment, jewelry, swimwear, or bodysuits are non-returnable.